Privacy Policy

BLU ("BLU," "we," "us") provides job scheduling, invoicing, and client communication tools for small trade and field-service businesses. This policy explains what information we collect through the BLU app and website, how we use it, and the choices you have.

Information we collect

When you create a BLU account, we collect:

Account information — your name, email, phone number, and business details.
Client data you enter — names, contact info, job details, estimates, and invoices for the clients you manage in BLU. This is your data; we process it on your behalf to run the service.
Messages — content and metadata for SMS/email messages sent to your clients through BLU, so conversations stay linked to the right job and client.
Payment information — invoice payments are processed by Stripe; BLU does not store full card numbers. Business expense and tax-related records you enter (receipts, mileage, vendor tax IDs) are stored to power your reports and are never shared except as this policy describes.
Usage data — basic device and log information used to keep the service reliable and secure.

How we use information

To provide, maintain, and improve the scheduling, invoicing, and messaging features you use.
To send transactional messages (e.g. appointment reminders, invoice receipts) on your behalf to your clients.
To process payments through Stripe and generate the reports you request.
To provide customer support and respond to your requests.
To detect, prevent, and address fraud, abuse, or security issues.

Who we share it with

We don't sell your data. We share information only with:

Service providers we use to run BLU — payment processing (Stripe), SMS/email delivery, and cloud hosting/database infrastructure (Supabase) — bound by their own data-protection obligations.
Your clients, to the extent messages, estimates, or invoices you send through BLU necessarily reach them.
Law enforcement or regulators, only when required by law.

Data retention and deletion

We retain account and client data for as long as your account is active. You can export your data yourself at any time from your settings. If you close your account, email hello@bluforcrews.com and we'll delete your data within a reasonable time, except where we're required to keep records (e.g. payment records) for legal or tax purposes.

Security

We use industry-standard safeguards — encryption in transit, access controls, and row-level data isolation between accounts — to protect your information. No system is 100% secure, and we can't guarantee absolute security.

Your choices

You can access, correct, or export most of your data directly in the app. Clients you message can opt out of SMS at any time by replying STOP.

Changes to this policy

If we make material changes to this policy, we'll notify account owners by email before the changes take effect.

Contact us

Questions about this policy? Email hello@bluforcrews.com.