Frequently asked questions
What happens to my data if I leave?
There's no contract and no exit fee — canceling doesn't hold your data hostage. Export everything yourself, anytime, right from your settings.
Is the free plan a trial in disguise?
No countdown and no card required to start — it covers one user, up to 25 clients, schedule and estimates. When you add a second person or pass 25 clients, that's when Pro makes sense.
Can I change plans later, or cancel?
Yes — upgrade, downgrade between Solo and Pro, or cancel any time from Settings → Plan & billing. It opens Stripe's billing portal directly; no call, no retention pitch.
How do I get paid through it, and what does it cost?
Connect Stripe and clients pay the invoice online by card — Stripe's standard processing rate applies (2.9% + 30¢ per US card charge, per Stripe's own published pricing), and BLU doesn't add anything on top of that. Don't want a Stripe account? Add a Venmo, Cash App, PayPal, or Zelle handle instead — clients see it as another way to pay, no processing fee to you at all, just a manual mark-as-paid on your end.
Can I text my clients from BLU?
Yes, on Solo and Pro. Appointment and payment reminders and the one-tap “on my way” and “job complete” messages go out by text or email — whichever the client prefers — from a business number, not your personal cell. Clients confirm they want texts first, and replying STOP always opts them out.
Can I tell whether a client has seen their invoice?
Yes. Every invoice keeps a history — when it was sent, when the client opened it, and when it was paid. Overdue invoices show how many days late they are, and card payments mark the invoice paid on their own.
Does it help at tax time?
Log expenses per job or for the business, with a photo of the receipt, and track business miles at the IRS rate as you drive. Reports pull it together into a simple profit-and-loss you can hand your accountant — it's not a full accounting package, but it saves the shoebox.
Who controls billing and the account?
The account owner. Only the owner can subscribe, change plans, update the card or delete the account — leads and crew members can't. Deleting the account cancels the subscription first, then removes everything; export your data beforehand if you want a copy.
Can my whole crew use it?
The Pro plan supports up to 5 users, each with their own login, all looking at the same shared schedule. Solo and Free are single-user.